Refund policy

Cancellation/Return/Refund/Exchange Policy

You may request a full refund for your item within 30 days of your purchase.

How To Return An Item

1. Please email cs@thirdelementwater.com to request a refund and receive the RMA
(return merchandise authorization). The RMA needs to be placed on the package being
returned. No refunds will be made without an RMA.

2. Include your order number in the email and the reason for return.

3. We will then credit you the full amount of the order upon receipt of merchandise.
Any items returned will be at the expense of the customer. We recommend you send
the package in a trackable manner for your protection.

Exchange Policy

If an item has been shipped by the company in error, we will send out the correct product
out immediately at our expense upon notification by customer.

To notify of a product sent in error, please email cs@thirdelementwater.com along with
your name and order number.